Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept major credit cards, including Mastercard, Visa, American Express, and Discover, as well as PayPal.

What currency are your prices displayed in?

All prices on Khamik Shop are displayed in Canadian dollars (CAD).

Do you have physical stores or only an online store?

Khamik Shop currently operates exclusively online. We do not have any physical retail locations at this time.

Do you ship internationally?

Yes, we ship to most countries worldwide.

International orders may be subject to import taxes, customs duties, and other fees imposed by the destination country. These charges are determined by local customs authorities and are not included in your purchase price unless otherwise stated at checkout.

Khamik Shop cannot predict the amount of these charges. Customers are responsible for any applicable import duties, taxes, customs fees, or other charges associated with their shipment.

For more information, please contact your local customs office.

Do I need to sign for my delivery?

A signature is generally not required for delivery. However, signature requirements may vary depending on the carrier, destination, and shipping method.

Where are your products shipped from?

Our products may be shipped from fulfillment centers or suppliers located in Canada, the United States, the United Kingdom, Singapore, China, or other locations depending on product availability and your delivery destination.

We work with suppliers around the world to offer a wide selection of products at competitive prices.

How long does it take to process my order?

Orders are generally processed within 2–3 business days.

Once your order has been shipped, you will receive tracking information when available.

What is the estimated delivery time?

Depending on your location, shipping method, product availability, and fulfillment location, delivery may take approximately 7–30 days.

Once your order has been shipped, we will send you a tracking number when tracking is available.

Please note that delivery estimates may be affected by customs processing, carrier delays, holidays, weather conditions, or other circumstances outside our control.

How can I return or exchange an item?

We want you to be satisfied with your purchase. Eligible products may be returned within 30 days in accordance with our Return and Refund Policy.

If you would like to request a return or exchange, please contact us first at khamikshop@gmail.com. We will provide you with the appropriate return instructions and return address.

Please do not return an item before contacting our customer service team.

⚠️ Unless otherwise stated in our Return and Refund Policy, return or exchange shipping costs are the customer's responsibility. We do not provide prepaid return shipping labels.

⚠️ Returns sent without prior authorization from our customer service team may not be accepted.

Where can I find my order confirmation?

Your order confirmation email should be sent to the email address provided during checkout, generally within 24 hours after your order is successfully placed.

If you cannot find it, please check your spam, junk, or promotions folder.

If you still cannot locate your confirmation, please contact our customer service team.

What if I want to cancel my order?

Orders may begin processing shortly after they are placed. If you would like to cancel your order, please contact us as soon as possible through our Contact Us page.

We will do our best to accommodate your request. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

What if I still need help?

We're here to help. Please send us a message through our Contact Us page or email us at khamikshop@gmail.com, and our customer service team will assist you.